Returns

In accordance with current European legislation, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

For a return to be accepted, the item must:

• Be new, unworn, unwashed and in perfect condition.
• Have all its original tags attached.
• Be returned in its original packaging or in suitable packaging that ensures its protection.
• Show no signs of use, perfume, make-up, stains or any other damage.

AMOREA reserves the right to refuse any return that does not meet these conditions.

For hygiene and safety reasons, we do not accept returns of the following items:

• Underwear.
• Swimsuits or bikinis whose hygienic protection has been removed.
• Personalised products.
• Gift cards.
• Items identified as non-refundable during special promotions.

To request a return, please contact our customer service team at the following email address:

📧 amorea.contact0@gmail.com

Please include in your request:

• Your order number.
• Your full name.
• The item or items you wish to return.
• The reason for the return.

Our team will reply as soon as possible with the relevant instructions.

Except in the case of a defective product or an error on AMOREA's part, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as AMOREA cannot be held responsible for parcels lost in transit.

Once the parcel has been received, our team will check the condition of the returned items.

If they meet the conditions set out in this policy, we will accept the return.

Otherwise, the return may be refused and the product will be sent back to the customer.

Once the return has been approved, the refund will be issued using the same payment method used for the purchase.

Refunds are usually received within 5 to 10 business days, depending on the bank.

Original shipping costs are not refunded, except in the case of a defective product or an error on AMOREA's part.

If you receive a product that is:

• Defective.
• Damaged.
• Different from the one you ordered.

please contact us within 48 hours of receiving your order by writing to:

📧 amorea.contact0@gmail.com

Please attach:

• Your order number.
• Clear photos of the problem.

After reviewing the issue, we will offer you one of the following solutions:

• Replacement of the product.
• Exchange of the item.
• Full refund.

To ensure fast and efficient order handling, AMOREA does not offer direct exchanges.

If you would like a different size, colour or style, please return the item (if it meets the return conditions) and place a new order.

Orders can only be cancelled before they have been prepared or shipped.

Once the order has been shipped, please follow the return procedure described in this policy.

If an order is returned to us due to:

• An incorrect or incomplete address.
• Refusal of the parcel.
• Failure to collect the order within the period set by the carrier.

the cost of reshipping will be borne by the customer.

AMOREA shall not be liable for delays or the inability to process returns due to circumstances beyond our control, such as natural disasters, strikes, pandemics, transport disruptions or any other case of force majeure.

If you have any questions about our Returns & Refunds Policy, please contact us.

AMOREA
🌐 www.amorea.eu
📧 amorea.contact0@gmail.com

Our customer service team will respond to your request as soon as possible.